The skills and knowledge acquired in Microsoft Outlook 2016 - Level 1 are sufficient to be able to send and receive emails, schedule appointments and maintain contact details information.

Learning Outcomes

At the completion of this course you should be able to:

• Understand some of the more basic email concepts

• Start Microsoft Outlook and navigate its key features

• Create and send email messages

• Receive emails in your Inbox and then work with them

• Competently work with file and item attachments within email messages

• Work with message flags and reminders

• Work effectively with junk email

• Work with the Calendar feature

• Create and work with contacts

• Create and work with tasks

• Obtain help for Outlook whenever you need it

The skills and knowledge acquired in Microsoft Outlook 2016 - Level 2 are sufficient to be able to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more. 

Learning Outcomes

At the completion of this course you should be able to:
 

• Effectively edit email messages

• Organise and work with mail folders and use quick steps

• Use the search facilities to locate messages and other Outlook items

• Work with message views

• Create and work with colour categories

• Create and use rules to manage your email messages

• Use many Outlook features as you work with email messages

• Schedule appointments and events in your calendar

• Schedule meetings using Outlook

• Monitor and manage your contacts within Outlook

• Create and work with task requests